Connect Unified Dialer to Your Entire Tech Stack
Seamlessly synchronize call outcomes, lead lists, agent dispositions, and customer records. Plug into enterprise CRMs, custom databases, and carrier SIP trunks with sub-second latency.
Out-of-the-Box Synchronization for Enterprise CRMs
Eliminate manual copy-pasting and field mapping errors. Native plug-and-play integrations keep your sales records, call activity, and contact statuses aligned in real time.
Salesforce
Embed softphones into Sales Cloud or Service Cloud via Open CTI for single-pane operation and automated call activity logging.
- Bi-directional lead sync
- In-app CTI panel
- Auto task creation
LeadSquared
Tailored specifically for high-velocity sales teams. Instantly trigger calls from lead stages and push call recordings to activity histories.
- Zero-delay lead routing
- Click-to-call extension
- Dynamic disposition sync
Zoho CRM
Integrate with Zoho Telephony API to trigger automated dialing campaigns, record call audio, and pull instant contact history cards.
- Instant screen pop-ups
- Automated call notes
- Custom field mapping
HubSpot
Streamline inbound and outbound calling directly within HubSpot CRM, logging call durations, outcomes, and recording links seamlessly.
- Deal timeline updates
- Call recording playback
- Smart lead list import
Bring Your Own Carrier or Connect via Cloud Telephony
Maintain existing carrier contracts or scale globally with cloud SIP trunking. Unified Dialer sits transparently between your telephony layer and your business applications.
BYO SIP Trunking
Hook up existing Airtel, Tata, Reliance JIO, or global SIP trunks directly into our platform without changing your underlying carrier contracts.
- Protocol: SIP / TLS v1.3
- Audio Codecs: G.711u/a, Opus
- Carrier Switch: < 15ms Failover
Zero-Install WebRTC
Empower remote and distributed teams with native browser calling. No desktop software, plugins, or hardware phones required for full operation.
- Encryption: SRTP / DTLS
- Latency Target: < 120ms MOS 4.2+
- Compatibility: Chrome, Edge, Safari
On-Prem PBX & PRI Gateways
Bridge legacy hardware Asterisk, Avaya, or Cisco PBXs with local PRI lines using encrypted SIP gateways for hybrid operational setups.
- Hardware Gateways: Sangoma, Matrix, Cisco
- Line Support: E1/T1 PRI, FXO/FXS
- Deployment: Hybrid Cloud / On-Prem
Developer-First Webhooks & REST API Engine
Build custom internal apps or connect proprietary software. Unified Dialer exposes complete RESTful endpoints and real-time event webhooks with sub-second payload deliveries.
Real-Time Event Streams
Subscribe to event topics like call start, call wrap-up, recording ready, and agent status changes. Pushed via signed HMAC HTTP POST requests.
agent_id: "usr_88301"
duration_sec: 184
status: "CONVERTED"
Dynamic Lead Injection
Push new high-priority leads straight into active campaign queues for immediate predictive or preview dialing without manual list refreshes.
Header: Bearer ud_sec_tok_...
priority: "IMMEDIATE"
Real-Time Telemetry
Feed live agent metrics, current call queue depths, and carrier connection health directly into custom operational wallboards.
topic: "agent.metrics.live"
latency: "18ms"
Stream Structured Telephony Data into Enterprise BI Platforms
Don't let valuable call data stay trapped in operational silos. Unified Dialer exports real-time call detail records (CDRs) and performance metrics straight to your data warehouse.
Cloud Warehouses
Automated ETL/ELT pipelines push raw CDRs and interaction logs directly into Google BigQuery, Snowflake, or AWS Redshift.
Power BI & Tableau
Plug native connectors into your executive dashboards to visualize connect rates, average handle times (AHT), and revenue per call.
Looker & Real-Time BI
Build interactive live monitoring wallboards with auto-refreshing streaming connectors for floor supervisors and team leads.
Audio Vault Sync
Automatically archive stereo call recordings and speech-to-text transcriptions into secure AWS S3 or Google Cloud Storage buckets.
Zero-Trust Security Framework for API & Data Connectors
Protect customer data and maintain strict compliance. Every connection to Unified Dialer uses industry-standard authentication protocols, encrypted transports, and granular permission controls.
OAuth2 Authentication
Connect third-party CRMs and business apps securely using scoped OAuth2 tokens with automatic token rotation and zero credential storage.
End-to-End Encryption
All API payloads and webhook payloads are encrypted in transit via TLS 1.3 and at rest using FIPS 140-2 validated AES-256 encryption.
Granular API Scopes
Define precise read/write permissions per API token. Restrict endpoint access by IP whitelisting, agent team, or campaign ID.
Immutable Audit Trails
Every API request, webhook delivery, and system state modification is logged in real-time with millisecond timestamps for SOC2 and ISO compliance reviews.
The Bi-Directional Event & Data Sync Journey
How data flows seamlessly between your existing CRM, carrier networks, and Unified Dialer in real time.
Ingestion & Trigger
Lead record created in CRM or pushed via API webhook. System scrubs DND list, formats phone numbers, and queues lead for dialing.
Smart Call Routing
Dialing engine initiates call via active SIP trunk, detects human voice vs. answering machine in under 400ms, and routes to agent.
Sub-Second Screen Pop
Agent WebRTC softphone receives real-time customer profile, interaction history, and custom script dynamically pulled from CRM.
Automated Write-Back
Call ends and disposition is saved. System instantly writes call notes, audio link, and follow-up task back to CRM and BI warehouse.
Enterprise Deployment, Sandbox Environments & SLA Guarantees
Transition to Unified Dialer with zero risk to production operations. Test fully isolated staging environments backed by strict enterprise uptime and engineering SLAs.
Isolated Sandbox Environments
Test custom webhooks, REST API calls, and field mapping without touching live campaign data. Provision pre-populated mock call streams in seconds.
- Unlimited test API keys
- Simulated call event generators
- Full payload replay logs
White-Glove Integration Support
Dedicated Integration Architects partner with your dev team to build custom workflows, validate security scopes, and oversee production cutovers.
- Assigned Integration Engineer
- Custom endpoint development
- Guided go-live cutover support
99.99% Availability & Response SLA
High-availability cluster infrastructure guarantees active voice channels and API endpoints stay operational, with financial credits backing our SLAs.
- 99.99% Platform Uptime Commitment
- 15-minute Critical Incident Response
- Real-time public status monitoring
Ready to Connect Unified Dialer to Your Tech Stack?
Schedule a 1-on-1 technical review with our Integration Solutions Architects or generate instant Developer Sandbox keys to start building today.