Contact Center Operations,
Run For You.
Unified Dialer is a TRAI-compliant, fully managed cloud call center software platform designed for Indian enterprise teams. Combining sub-second predictive dialing, automated DND scrubbing, and omnichannel CRM integration, Unified Dialer eliminates telecom infrastructure overhead by operating dialer pipelines, carrier interconnects, and regulatory compliance end-to-end on your behalf
Why Traditional Call Center Software Falls Short for Indian Enterprise
Most dialer software forces enterprise teams to manage software maintenance, complex telecom configurations, and regulatory risks internally. High call volumes require specialized infrastructure, not self-serve tools.
Constant TRAI DLT & DND Non-Compliance Scares
Managing DLT registration, template approvals, and daily DND registry scrubbing internally creates severe legal penalty risks for outbound calling campaigns, especially across collections and renewal desks.
Low Right-Party Contact Rates on High-Volume Calling
Manual dialing and unoptimized predictive algorithms leave agents waiting on dead air, spam-flagged numbers, and unanswered calls, driving down Promises-to-Pay (PTP) and lead conversion rates.
Fragmented Customer Views Across Systems
When telephony data is disconnected from CRMs like Zoho, Salesforce, or LeadSquared, agents lack context during live calls, causing slow resolution times and disjointed customer interactions.
Heavy Operational Overhead & Downtime
Managing shift schedules, multi-client BPO queues, SIP trunks, and call center servers internally consumes valuable IT bandwidth and leads to costly campaign delays.
The Fully Managed Contact Center Model
Unified Dialer operates your contact center operations end-to-end. We handle DLT campaign setups, DND scrubbing, server uptime, and CRM integrations so your team can focus strictly on agent performance and business outcomes.
End-to-End Operational Execution
We operate the dialer platform on your behalf. From queue routing and shift setup to list uploading and dialer rate tuning, our specialists manage day-to-day call center administration.
Continuous Regulatory Governance
Our team manages TRAI DLT headers, message templates, and automated DND registry scrubbing across all outbound campaigns, protecting your business from non-compliance risks.
Predictive Dialing & Omnichannel Inbox
Boost right-party contact rates with intelligent auto-dialers while consolidating voice calls, WhatsApp Business API messages, and email tickets into a unified agent workspace.
Turnkey CRM & Database Sync
Synchronize caller data automatically with Zoho CRM, Salesforce, LeadSquared, or custom internal databases to enable click-to-dial functionality and real-time customer profile pop-ups.
Live SLA & Performance Reporting
Monitor agent utilization, Average Handling Time (AHT), call recordings, and campaign conversion rates with real-time dashboards configured to your executive reporting needs.
Enterprise Reliability & Scalability
Hosted on high-priority regional cloud infrastructure with built-in redundancy, high call-concurrency support, and role-based access control for multi-team security.
Enterprise Features Built for High-Volume Contact Centers
From automated dialers and TRAI compliance filters to omnichannel messaging and live agent coaching, access the full suite of telephony operations scaled for Indian enterprise needs.
Predictive & Auto Dialers
Intelligent pacing algorithms filter out answering machines, busy signals, and invalid numbers, placing connected right-party calls directly to free agents.
TRAI DND & DLT Guardrails
Real-time scrubbing against National Customer Preference Register (NCPR) lists and automatic DLT template validation for SMS & voice campaigns.
Omnichannel WhatsApp & Voice
Manage outbound calls, inbound queries, WhatsApp Business API messages, and SMS notifications inside a single consolidated agent inbox.
Turnkey CRM Integrations
Bi-directional syncing with Salesforce, Zoho, LeadSquared, and custom APIs. Automatic call logging, dispositions, and click-to-dial triggers.
Live Monitoring & Barging
Supervisors can listen in on active calls, whisper advice to junior agents without caller awareness, or barge in during critical escalations.
Dynamic IVR & Skill Routing
Direct inbound callers to preferred language agents, specific department queues, or VIP account managers using multi-level dynamic IVRs.
Tailored Contact Center Workflows for Core Indian Industries
Whether managing high-risk BFSI collections, multi-tenant BPO operations, or high-volume real estate sales lines, our managed architecture adapts directly to your compliance and operational demands.
BFSI & Debt Collections
Automate loan recovery, credit card renewals, and EMI collection workflows while maintaining strict TRAI compliance and RBI call recording guidelines.
- Automated DND scrubbing & RBI compliance audit trails
- Intelligent PTP (Promise-to-Pay) tracking & SMS reminders
- Direct CRM sync with core banking & LOS platforms
BPO & Multi-Tenant Operations
Scale multi-client campaigns seamlessly with centralized agent management, distinct queue routing, and custom SLA reporting dashboards.
- Multi-campaign queue isolation & seat allocation
- Real-time supervisor whisper, barge, and quality scoring
- Automated client-wise call volume & billing reports
Real Estate & High-Volume Sales
Connect sales agents with fresh property leads within seconds using instant click-to-dial, site visit scheduling, and WhatsApp integration.
- Sub-10 second instant lead callback automation
- Integration with Housing.com, MagicBricks & CRM portals
- Automated WhatsApp brochures & site visit confirmations
Healthcare & E-Commerce CX
Manage patient appointment scheduling, OPD confirmations, order tracking, and post-purchase customer support across voice and chat.
- Interactive IVR for self-service appointments & order tracking
- Omnichannel WhatsApp API for automated delivery updates
- High-concurrency emergency lines & priority queueing
Enterprise-Grade TRAI Compliance & Data Security Engine
Eliminate legal penalty risks and protect caller data privacy. Unified Dialer builds regulatory enforcement directly into your call center workflows.
Automated DND Scrubbing
Every lead list is cross-referenced in real-time against the National Customer Preference Register (NCPR) prior to campaign execution, automatically suppressing non-consented contacts.
TRAI DLT Header & Template Sync
Automated management of approved DLT principal entity IDs, headers, and SMS/Voice templates to ensure total alignment with telecom carrier regulations across India.
RBI Compliant Audit Recording
100% dual-channel encrypted call recording with secure cloud storage, tamper-evident logs, and role-based access control tailored for BFSI collections audits.
Agent PII Data Masking
Protect sensitive customer financial and personal information with dynamic field masking on agent dialer screens, preventing unauthorized data exports or leaks.
Enterprise Cloud Infrastructure
Hosted on high-availability Indian data centers with TLS 1.3 in-transit encryption, AES-256 at-rest storage encryption, and continuous vulnerability monitoring.
Automated Calling Hours Enforcement
Enforce strict calling time restrictions (8 AM to 7 PM) automatically across different Indian time zones and state-specific regulatory mandates.
High-Concurrency Cloud & On-Premise Telephony Infrastructure
Engineered for sub-millisecond call switching, zero audio jitter, and 99.99% operational uptime across hybrid enterprise telephony deployments.
Flexible Hybrid Deployment
Deploy seamlessly on our secure cloud, private AWS/Azure VPCs, or directly on-premise behind your corporate firewalls to keep local PRI lines and SIP trunks intact.
Multi-Carrier SIP Failover
Intelligent least-cost call routing with multi-operator redundancy (Airtel, Tata, Jio, Vodafone-Idea). Automatic instant trunk failover protects active campaigns against link drops.
Developer API & Event Webhooks
Integrate telephony directly into your custom applications. Trigger click-to-dial, retrieve live call metrics, and stream real-time audio via WebSockets to AI speech engines.
Zero-Install WebRTC Agent Workspace
Enable remote and in-office agents instantly through standard browser WebRTC interfaces. Requires no softphone installs, VPN configuration, or hardware dependencies.
Calculate Your Contact Center Efficiency & Cost Savings
Consolidating telecom infrastructure, automated dialer algorithms, and live DND scrubbing delivers measurable bottom-line performance improvements from month one.
Eliminate manual dialing delays, unanswered ringing, and busy signals with automated pacing.
Optimize SIP trunk utilization, least-cost routing, and eliminate duplicate hardware licenses.
Real-time NCPR scrubbing guarantees zero regulatory fines across active outbound campaigns.
Trusted by High-Volume Enterprises Across India
Discover how leading financial institutions, BPOs, and real estate brands scale agent output and maintain strict compliance with Unified Dialer.
"Unified Dialer's predictive pacing and live DND scrubbing allowed our 300-agent recovery team to double contact rates with zero TRAI audit flags."
"Replacing legacy hardware PBXs with Unified Dialer's hybrid cloud architecture saved us millions in SIP line costs while giving client managers real-time dashboards."
"Instant CRM webhooks auto-dial new web leads immediately. Connect rates jumped by 45% in our first month of switching to Unified Dialer."
Seamless Native Integrations with Your Existing Tech Stack
Connect Unified Dialer directly into your enterprise CRMs, ticketing systems, and database pipelines with plug-and-play connectors or real-time REST APIs.
Salesforce CRM
Bi-directional contact sync, embedded softphone CTI bar, and automatic call disposition logging.
LeadSquared
Sub-second lead distribution, instant click-to-call, and automated activity timeline updates.
Zoho CRM & Desk
Pop-up caller ID screen pop, automated ticket generation, and call recording link attachment.
HubSpot CRM
Automated deal stage triggers, contact timeline call logs, and call outcome analytics.
WhatsApp Business API
Send automated post-call SMS/WhatsApp templates, brochures, and payment reminders.
Zendesk Support
Automatic ticket creation on inbound calls, agent IVR routing, and call recording embeds.
Custom Core Banking / ERP
Direct MySQL, PostgreSQL, or REST API connections for legacy enterprise databases.
Open REST API & Webhooks
Trigger events, pull real-time call logs, and push lead queues programmatically.
Frequently Asked Questions
Everything you need to know about deployment, TRAI DLT compliance, pricing models, and system integrations.
How does Unified Dialer enforce TRAI DND compliance?
Unified Dialer automatically scrubs campaign lead lists against the National Customer Preference Register (NCPR) database prior to campaign launch, suppressing DND contacts in real time to protect your brand from penalties.
Can we integrate Unified Dialer with our existing CRM?
Yes. We provide native turnkey integrations for Salesforce, LeadSquared, Zoho, HubSpot, and Zendesk. For proprietary CRMs, our open REST APIs and Webhooks support full bi-directional syncing.
What deployment models are supported (Cloud vs On-Premise)?
We offer flexible deployment options including secure cloud hosting, private AWS/Azure VPC deployment, or air-gapped on-premise installation using your local PRI lines and SIP trunks.
Do agents need to install special software or softphones?
No. Agents connect via a zero-footprint browser-based WebRTC agent workspace. No software installation, VPNs, or physical softphone clients are required.
How does pricing work for high-volume enterprises?
Pricing is modular and scales with concurrent seats or call volume. We offer flexible monthly seat licenses or custom enterprise packages with dedicated SLA support.
Transform Your Contact Center Operations Today
Join leading BFSI institutions, BPOs, and enterprises across India using Unified Dialer to maximize talk time, automate TRAI compliance, and lower overall telephony overhead.